Shipping and Delivery


What payment methods can I use?

  • Mobile payment: MobilePay, Pivo, Siirto
  • Bank payment: OP, Nordea, S Pankki, Danske Bank, etc.
  • Card payment: Visa, Visa Electron, Mastercard
  • Invoice and instalment payment: OP Lasku, Walley, etc.

Where can I see my orders?

You can find your orders at My Orders.

How to return or exchange the order?

For standard products, you have a 14-day right of return. However, customized products or downloadable items cannot be returned.

If you need to return or exchange an item, please contact the seller from whom you made the purchase first. Each seller has their own policies regarding cancellations, refunds, and returns, which are outlined on their store pages. Please ensure you review this information before making a purchase.

What should I do if I have any problem with my order?

If you have any problem, please feel free to contact our customer service by email: or by phone 0449855768 (Mon-Fri 10-16). We support both English and Finnish.


How much is the shipping fee?

Each seller determines their own shipping fees. If you choose a local pickup option, you will be required to collect your order directly from the seller.

How do I pick up the order by myself?

Each seller’s store page contains an address; please ensure you verify the address before selecting this option. The seller will reach out to you after the purchase is made.

Do you ship outside Finland?

Some sellers offer shipping outside of Finland, while others do not. Please verify this in your cart.

When will I receive my order?

Regular parcels within Finland will typically take about 3-5 working days to arrive. You will receive a notification to collect it from a parcel locker or a Posti outlet.

Can’t find the answers? 

Don’t worry! Our customer service is ready to help you!

Contact us:

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